Our Services

 

Management Services

Our self-motivated Management Services team provides the most effective and forward-thinking support found in the industry:

  • Merchandising
  • Audit and Quality Control
  • Cost Management
  • Standard Operating Procedures
  • Financial Reporting and Review
  • Change Management
  • Centralised Purchasing
  • Re-branding
  • Sustainable Development
  • Hotel Pre-Opening Management
  • Hotel Operations Management

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Sales and Marketing

Our fully integrated Sales and Marketing teams create customised strategies that build the foundation for marked success:

  • Global Sales Account Management
  • Central Marketing and Integrated Communication Initiatives
  • E-commerce Partnerships and Global Distribution
  • Brand Guidelines ensuring consistency throughout properties
  • Social Media Marketing
  • Global GSA Network
  • Centralised Reservation System
  • CRM
  • Loyalty Programmes

 

Revenue management

Our team optimises hotels’ financial results by increasing market share and maximising revenue using the best practices and proven techniques:

  • Effective and Dynamic Pricing
  • Yield Management Strategies
  • Hotel Revenue Management System Set-up
  • Training Support

 

Development and Technical Services

Our hands-on approach offers a comprehensive range of services from start to finish, from conceptual development and project management to day-to-day operations:

  • Master Planning
  • Feasibility Studies
  • Investment Advisory
  • New Development Programme
  • Design Conceptualisation
  • Architectural and M&A Design Assistance
  • Design and Construction Planning
  • Project Management and Coordination
  • Procurement Strategy Preventive and Curative Maintenance Guideline

 

Food and Beverage Services

Our skilled team of food and beverage professionals create memorable guest experiences while setting the par in quality:

  • Concept Creation
  • Technical Assistance
  • Procurement Selection
  • Menu Engineering
  • Cost Control
  • FSMS/HACCP Counselling
  • Kitchen Design and Fit-Out

 

Human Resources

Our employees are our most valuable assets; our dynamic Human Resources team enables staff to confidently pursue high standards of achievement:

  • Recruitment Assistance
  • Training and Development
  • Wages Benchmarking
  • Schools Multiple Partnership
  • Pool of Talent
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