Receptionist

ABOUT LIBERTY CENTRAL SAIGON CITYPOINT HOTEL

The most recent addition to the Odyssea family, as well as the newest 4-star hotel in town, Liberty Central Saigon Citypoint Hotel is a cornerstone of true Saigon city living. Contemporarily designed with modern rooms and suites, the hotel offers guests the utmost in quality, comfort and convenience.

Located in the city centre, only 8km from Tan Son Nhat International Airport, our hotel lies within walking distance of Le Loi Boulevard and the Central Business District. Many of Ho Chi Minh City’s main points of interest and thrilling nightlife venues are also in the vicinity.

 

 

 

 

 

MAIN RESPONSIBILITIES

  • To perform check-in and check-out procedures.
  • To check and make keys for guests and make reports on condition of guests and security.
  • To understand, update and provide information related to reservation business, service and to promote other products of the company.
  • To answer phone calls and provide information of the hotel (in accordance with proper procedures and policies of the hotel).
  • To record all urgent or unusual calls and report if needed or required.
  • To take all information of customers via phone calls, mail or email. Welcome, take care and support guests during their stay as well as during check-in and check-out procedures.
  • To check, control outgoing calls, ensure all calls are counted in bills and payment requests.
  • To check, follow up revenue from phone, adjust when needed.
  • To keep strongbox safe.
  • To record and check rack rates, update the prices applied for specific types of guests (according to prescription of Marketing and Reservation Department.
  • To check and make keys for guests and make reports on condition of guests and security.
  • To exchange foreign currencies.
  • To sell rooms for drop-in guests, support in receiving bookings when needed.
  • To receive alarm requests of guests, to make lists and forward to staff on night shift.
  • To make daily, monthly reports relating to revenue.
  • To handle all complaints of guests with authority allowed. Timely report all issues or complaints, comments of guests to Front Office supervisor or higher authorities.
  • To support relevant departments.
  • To implement other tasks assigned by superior.
  • Other tasks requested by General Manager and Head of Department.
GENERAL REQUIREMENTS
  • Diploma or Degree in Hotel Profession.
  • Experience in field of Customer Service or Reception.
  • Extremely high spirit of Customer Service.
  • Computer skills: Proficient in Microsoft Office.
  • English: Good communication skills.

 

HOW TO APPY FOR THIS JOB?

Please email an updated CV to: hr.lcp@libertyhotels.com.vn

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