Night Manager

ABOUT LIBERTY CENTRAL SAIGON CENTRE HOTEL

Located in one of the busiest hubs of Ho Chi Minh City, on the fashionable and trendy Le Thanh Ton Street, Liberty Central Saigon Centre Hotel is in walking distance to all of the city’s most renowned icons. With modern décor and a team that are celebrated for being kind, helpful and friendly, our international 4-star standard is in a preferred and affordable locale.

We offer an array of meeting, dining and other hotel facilities and services for guests in Ho Chi Minh City for business, meetings or a relaxing holiday. Comfortable and memorable, Liberty Central Saigon Centre Hotel is a haven amidst this cosmopolitan city

 

 

 

 

 

 

 

 

MAIN RESPONSIBILITIES

 

 

  • Supervise and oversee day to day or night to night Front Office operations and administrative functions.
  • Direct, coordinate and monitor overall Hotel operations.
  • Attend promptly to all guest requests and feedback.
  • Manage daily operation of Front Office & Rooms Divisions - Front Desk, Concierge, Reservations.
  • Telephone and email enquiries.
  • Prepare daily hotel reports for submission to General Manager.
  • Conduct Site Inspection.
  • Attend daily morning handover brief with General Manager and FOM or AFOM.
  • Attend to phone, email, and walk-in enquiries, and follows up on guest complaints.
  • Manage optimized rooms utilization and room rates.
  • Maximize Rooms Sales and Revenue for the Hotel.
  • Manage all Room Reservations and ensure all reservations are entered accurately and timely.
  • Enforce security rules and regulations of the hotel to ensure guests' safety within the hotel premises.
  • Perform any other duties required from time to time as assigned by FOM, AFOM or General Manager.

Core work activities

  • Supporting hotel Operations and Guest Relations Needs.
  • Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel.
  • Communicates any variations to the established norms to the appropriate department in a timely manner.
  • Sends copy of MOD report to all departments on a daily basis before finish his shift.
  • Strives to improve service performance.
  • Ensures compliance with all policies, standards and procedures.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting goals

  • Understands and complies with loss prevention policies and procedures.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Empowers associates to provide excellent customer service.
  • Provides immediate assistance to guests as requested.
  • Sets a positive example for guest relations.
  • Responds to and handles guest problems and complaints.
  • Ensures associates understand customer service expectations.
  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  • Records guest issues in the guest response tracking system.
  • Participates as needed in the investigation of associate and guest accidents.
  • Observes service behaviors of associates and providing feedback to individuals.
  • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs).
  • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

 

GENERAL REQUIREMENTS

  • Diploma or Degree of Hotel Profession.
  • Experience in Reception position.
  • Experience in field of Customer Service.
  • Computer skill: Proficient in Microsoft Office.
  • English: fluent in both writing and speaking skills.
  • Careful, scrupulous, honest.

 

HOW TO APPLY FOR THIS JOB ?

Please email an updated CV to: Recruitment.lcc@libertyhotels.com.vn

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