Front Office Intern

ABOUT LIBERTY HOTEL SAIGON SOUTH

Conveniently located in one of the fastest developing areas of Ho Chi Minh City, Liberty Hotel Saigon South offers superior quality and services at a highly reasonable rate. With 85 spacious rooms spanning across 10 storeys, our newly and contemporarily designed furnishings, comfortable facilities and exceptional staff are on hand to provide you with a successful base from which to explore the city or focus on your business trip.

Setting itself apart from other properties, the hotel not only provides easy access to shopping centres, a variety of restaurants, several important industrial zones and parks in District 7 (i.e. Tan Thuan Export Processing Zone) and the local entertainment area. It is also a short distance from the largest exhibition area in southern Vietnam, the Saigon Exhibition and Conference Centre (SECC), and a mere 20 minutes from the Central Business District.

 

 

 

 

 

MAIN RESPONSIBILITIES

  • To perform check-in and check-out procedures.
  • To check and make keys for guests and make reports on condition of guests and security.
  • To understand, update and provide information related to reservation business, service and to promote other products of the company.
  • To answer phone calls and provide information of the hotel (in accordance with proper procedures and policies of the hotel).
  • To record all urgent or unusual calls and report if needed or required.
  • To take all information of customers via phone calls, mail or email. Welcome, take care and support guests during their stay as well as during check-in and check-out procedures.
  • To check, control outgoing calls, ensure all calls are counted in bills and payment requests.
  • To check, follow up revenue from phone, adjust when needed.
  • To keep strongbox safe.
  • To record and check rack rates, update the prices applied for specific types of guests (according to prescription of Marketing and Reservation Department.
  • To check and make keys for guests and make reports on condition of guests and security.
  • To exchange foreign currencies.
  • To sell rooms for drop-in guests, support in receiving bookings when needed.
  • To receive alarm requests of guests, to make lists and forward to staff on night shift.
  • To make daily, monthly reports relating to revenue.
  • To handle all complaints of guests with authority allowed. Timely report all issues or complaints, comments of guests to Front Office supervisor or higher authorities.
  • To support relevant departments.
  • To implement other tasks assigned by superior.
  • Other tasks requested by General Manager and Head of Department.
GENERAL REQUIREMENTS
  • Diploma or Degree in Hotel Profession.
  • Experience in field of Customer Service or Reception.
  • Extremely high spirit of Customer Service.
  • Computer skills: Proficient in Microsoft Office.
  • English: Good communication skills.

 

HOW TO APPLY FOR THIS JOB?

Please email an updated CV to: hr.lss@libertyhotels.com.vn

 
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