Bar Captain

ABOUT LIBERTY CENTRAL SAIGON CENTRE HOTEL

Located in one of the busiest hubs of Ho Chi Minh City, on the fashionable and trendy Le Thanh Ton Street, Liberty Central Saigon Centre Hotel is in walking distance to all of the city’s most renowned icons. With modern décor and a team that are celebrated for being kind, helpful and friendly, our international 4-star standard is in a preferred and affordable locale.

We offer an array of meeting, dining and other hotel facilities and services for guests in Ho Chi Minh City for business, meetings or a relaxing holiday. Comfortable and memorable, Liberty Central Saigon Centre Hotel is a haven amidst this cosmopolitan city. 

 

 

 

 

 

 

 

main responsibilities

  • To perform well with shift handover, arranging schedules, assigning tasks for subordinates.
  • To call for briefing before opening hour to disseminate information relating to working shifts, task arrangement within the day.
  • To check overall working areas before serving hour to guarantee sanitation, display, preparations, ensure everything is ready for customer service.
  • To be responsible for following up, directing, supervising and supporting staff to well perform customer service tasks, introduce beverage, ensure the quality and standards of service.
  • To welcome and guide guests to their tables, remind waiters, check and ensure timely service with high standards, bring satisfaction to guests.
  • To monitor the operations of Bar such as taking orders, supervising and supporting staff in working hours, especially in rush hours.
  • To receive table or banquet bookings, arrange seats, banqueting hall, conferences related to food and requests for VIPs, and other special customers.
  • To regularly check, follow up the quality and quantity of beverage from bar to guests.
  • To motivate, encourage staff to actively work in team. Assist Bar Manager/ Bar Supervisor to manage daily activities, answer phone calls, control properties, limit breakage, losses… To evaluate staff, arrange the pace of work reasonably.
  • To intensify and support other Captains, other departments to perfectly carry out programs, objectives of the Bar and F&B Department when needed.
  • To receive feedback, complaints from guests and handle within authority allowed, report to Bar Manager/ Supervisor in case the issue is beyond authority. To record mistakes, shortcomings of staff to timely correct and train them, enhance quality service.
  • To be willing to serve at banquet or events held inside or outside the hotel or work overtime when needed.
  • To participate in, coordinate and support the learning and training in F&B Department. To evaluate, reward, discipline staff within authority allowed.
  • To report the operational condition of restaurant in working hours, revenue, to resolve and record feedback from guests, staff in handover book for manager to keep track of.
  • To handle work on behalf of Bar Manager/ Supervisor during his absence.
  • To be willing to complete other tasks assigned by F&B Manager.
GENERAL REQUIREMENTs
  • Vocational diploma or certificate in Hospitality.
  • Experience in staff management.
  • Good leadership and organizing skills.
  • Extremely high spirit of Customer Service.
  • English: Good communication skills.

 

HOW TO APPLY FOR THIS JOB?    

Please email an updated CV to: Recruitment.lcc@libertyhotels.com.vn

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